The promo code should be emailed to you immediately, but sometimes your email provider can hold the email and in some cases it can take up to an hour to receive.

Once an order is placed we cannot make any changes. Although we do not process standard exchanges, you may request a return and re-purchase the item that you prefer.

We want you to be happy with your purchase! Eligible items can be returned with a complimentary return label when a return is requested within 14 days of receiving your purchase. We do not refund original shipping charges. Please contact us and we will provide you with a return label to return your product.

All items must be sent back in the original packaging. If your item was sent via white glove service as indicated by an oversized or white glove charge, you will be responsible for the return and shipping charges. If your item is marked as Final Sale or Made To Order it is not eligible for returns.

Sometimes damages do occur in the shipping process even though we do our best to deliver your item in perfect condition. Upon delivery, please thoroughly inspect your item before signing for the delivery. Damages or defects must be noted on the receipt with the carrier. We must be notified of your damages within 48hrs of delivery. Please do not hold off on inspecting your item (for example: not receiving delivery yourself, waiting upon project completion, or residential move).

Every product has its own timeline. Be sure to join the waitlist for items you are coveting, and you’ll be notified as soon as the product becomes available for purchase.

Not at this time. We currently only ship within Egypt, although we do hope to expand our delivery range overseas in the future.

When an order is placed, it is instantly sent to our distribution center for processing and delivery preparation. This means that unfortunately once an order is placed, we cannot alter or change it.